Realize the benefits of CustomerSource

Get access to CustomerSource — a one-stop resource for quick and easy access to valuable information to maximize the benefits of your Microsoft Dynamics GP business management solution.

As part of the many benefits included in the Business Ready Enhancement Plan or Software Assurance for Microsoft Dynamics, CustomerSource is an award-winning, site that provides access to timely and relevant information on your Microsoft Dynamics and related products and services.

CustomerSource can help you boost productivity and reduce support costs by providing unlimited access to:

News and events
Stay up-to-date on the latest corporate and product-specific news, as well as upcoming events.

• Events
Attend an event such as a conference or online seminar to learn more about how your business benefits from Microsoft Dynamics solutions.

• Insights
Customers who access the global, Unites States, Canada, United Kingdom and Australia/New Zealand sites can subscribe to Insights (currently offered in English only) to receive the latest product news and announcements, support alerts, and general information that keep you up to date.

• News
Read the latest news, information, and product and press releases related to your Microsoft Dynamics product, including articles about business issues written by industry experts.

Support
The Support section in CustomerSource provides convenient access to many technical resources, including both self-help and assisted support services. If you're enrolled in a Microsoft Dynamics service plan, your electronic support requests have the same guaranteed response time as your telephone support incidents.

Online technical support features include:

• Support information: Find information related to support hours, who to contact, tips for using online support features, and more.

• Microsoft Knowledge Base: Access the same database our award-winning technical support team uses. Microsoft Knowledge Base contains thousands of technical tips, solutions to common problems, usability recommendations, and answers to frequently asked questions.

• Assisted support: Initiate support requests directly to our online support team for responses to your technical support questions. Some examples include:


Automated Solutions
Hot Topics
Support Requests

Downloads and updates
Stay current by updating your system with the latest Service Pack, product releases, tax updates, and hotfixes. These updates, along with resources to submit product suggestions and modify reports, help make you more self-sufficient.

Technical content
Gain deeper understanding of benefits and capabilities of your software investment by accessing "how to" tips and steps, installation and setup guides, product white papers, and more. With some content types, customers can easily refine their searches with drop-down field selection options.

Product information
All Microsoft Dynamics products offer a solid accounting and finance core for e-business. All are backed by ongoing service and around-the-clock support. Each integrated product family offers a range of features for specific business needs. The product information on the CustomerSource site provides you with the features and benefits each solution provides.

Training and certification
Maximize your investment and understand your solution's features, functionality, and potential by participating in the many training opportunities available to you. Learn how to take advantage of e-learning, classroom training, and training materials by reviewing the Training area of CustomerSource today.




and more - any time ,from anywhere.

For details and instrictions on how to access your CustomerSource account, please contact me at jhoyt@tmc-la.com or call Pat Quimby at 310.599.3982 x 784